FAQ

Here you can find quick recommendations for some features configuration. 

What settings must be done on the device for the Link server correct operation

 The management system must be enabled for the device:

  1. Log in to the device web interface. By default, the username is admin, and the password is 123456.

  2. Go to the Network tab > Management system section.

  3. Select the necessary protocol: HTTP or MQTT (is recommended to use) in the Mode field.

    MQTT allows organizing the interaction of BAS-IP Link with devices, which are located in different networks/subnets/behind NAT without additional settings from the network infrastructure (port forwarding, etc.) as HTTP requires. We recommend using the MQTT protocol as it is less complex, more effective, provides data security, and fast and efficient message delivery. 

  4. Enter all required data. 

    If you select MQTT, you must: 

    • enter management system broker address and port
    • create a password for interaction with the management system;

    Also, you can activate sending real-time logs to the server. If necessary, you can enable/disable integrated message encryption or add your certificate by clicking the File field and selecting the appropriate one. Sending of heartbeat (current status: online/offline) is done by default here without the ability to enable/disable it.

    If you select HTTP, you must enter:

    • an IP address or domain name of the server where the Link software is installed;
    • device password to the server.

    If necessary, you can activate sending real-time logs and heartbeat (current status: online/offline) from the panel to the server. 

  5. Submit settings.

What server elements are required for a basic server functioning 

The main server elements are groups, users, identifiers, access restrictions, and connections between them. These are the basic elements that must be configured at the beginning. 

How to register a new user 

  1. Open the User tab of the User management section.
  2. Click plus icon in the left low corner.
  3. Enter a user name.
  4. Add user photo if necessary.
  5. Select the profile from created to give the user the required permissions.
  6. Enter the user email to send the registration link.
  7. Enter user phone number if necessary. 
  8. If required, select a marker for the user.  
  9. If necessary, enter user address.
  10. Adda user to a corresponding group or createa new one for this user.
  11. Select from already added or create access restrictions. After clickingyou will be redirected to the corresponding tab where it is possible to create restrictions.
  12. Select identifier/s available for the user. 
  13. Set available for user licenses that they purchased.
  14. Click the Save button in the left low corner when all necessary data is entered.

  15. Open created user profile again.
  16. Click Actions and send a registration invitation to the user.
  17. Close the profile.

After receiving the invitation user must activate the profile.

How limit users if they have not paid for some features

  1. Open the User tab of the User management section.
  2. Find the required user and click .
  3. In the Licenses section, disable futures that are not allowed for this user. 
  4. Click Save in the left low corner. 

When the user pays for the subscription, you can enable these options in the same way.

How to activate a user profile 

  1. Open your email and find the invitation letter from the Link server.
  2. Follow the link indicated in the letter.
  3. Create a password for your account.
  4. Accept Terms & Conditions.
  5. Click register to activate your account and enter the server.

How to add root group

  1. Go to the Groups tab in the User management section.
  2. Click Add group and select Add root group.
  3. Enter a group name.
  4. Select its type: if the group is for building, unit, floor, apartment, or custom (for parking or service rooms).  
  5. Enter a logical address: depending on the group type it can be Building No., Unit No., Floor No., or Apartment No. 
  6. Add a description, if necessary.
  7. Select users (must be previously added in the Users tab).
  8. Select devices (must be previously added in the Devices tab) installed in the place for what you are creating the group. 
  9. Create access restrictions or select from already created. After clicking you will be redirected to the corresponding tab where it is possible to create restrictions. 

    Applying access restriction is obligatory. This parameter helps to connect groups, devices, and users. 

  10. If necessary, enable and configure forward settings that will be applied to all group users.   

    It is also possible to create forward rules in the corresponding tab. The following options are available:  

    • to forward calls (from devices/users added to the group) immediately to all indicated in the call queue field/s numbers simultaneously;
    • to forward calls to indicated in the call queue number/s if there is no answer;
    • to set the time (5-30 sec) after which the call will be forwarded if there is no answer;
    • add number/numbers (to which the call will be forwarded) to the call queue from the virtual number list; 
    • to set call duration by clicking
    • to set days and time when the forward is valid by clicking
    • forward calls to indicated in the call queue field/s numbers if the primary number is busy or an error occurs;

    You can get numbers for calls and forwardings in the Virtual numbers tab (if you have the corresponding license). 

  11. Click the Save button in the left low corner when all required data will be entered.

How to generate root groups

  1. Go to the Groups tab in the User management section.
  2. Click Add group and select Generate root groups.
  3. Click Add group in the opened window.
  4. Select groups type: if the group is for building, unit, floor, apartment, or custom.
  5. Enter groups name.
  6. Indicate the number of buildings for which you need to create groups.
  7. Set the number from which the numbering of buildings starts.
  8. Click plus icon to add subgroups (e.g. Unit) and enter the same information for this section: type names, amount of units in one building, and the number from which the numbering starts.
  9. Add and set the same settings for floors and apartment subgroups.

    When entering the apartment amount, enter a general value of apartments on the one floor, not their No.

  10. If there are any specific subgroups (parking or service rooms), you need to create and select a custom group type.

  11. When all data is entered click Generate and all groups will be created according to the entered data. 
  12. Check the correctness. Open the Settings tab to edit entered data. 
  13. Save generated groups and then add previously registered users, devices, or access restrictions.

How to create a guest identifier

Only a user that has at least 1 access restriction and at least 1 device associated with this restriction can create a guest identifier.

  1. Go to the Guest access tab in the Access management section.
  2. Click plus icon in the left low corner.
  3. Select ID type: QR code (available for panels with camera), Access code (available for panels with keypad), URL (available for all devices), or a License plate (available for panels and installed Axis camera with Axis License Plate Verifier software).
  4. Select guest type: Courier or Guest.
  5. Select the access restrictions you want to apply for the ID. Selected access restrictions must coincide with restrictions applied to the user is creates the ID.
  6. Tick the restriction period field if it is necessary to limit the ID validity period.  
  7. Indicate the beginning and the ending of the ID active period. By default, the pass works for 1 day.
  8. If necessary, tick the limit the number of passes field.

  9. Enter the available number of passes for this ID. By default, 1 pass is available.

    You may enable and set either a restriction period or a number of passes parameters.

  10. Enter a guest message if required. 
  11. Click confirm when all data is entered.
  12. Copy the link/access code or download a QR code (or pkpass file for adding the QR code to Apple Wallet) and sent it to the guest for further use. 

Why access restriction is required

Access restrictions are an integral part of the Link server that links devices, users, and schedules.

How to create access restriction

  1. Go to the Access restriction tab of the Access management section. 
  2. Click plus icon in the left low corner.
  3. Enter the restriction name.
  4. If necessary, enable the possibility to use this restriction for guest identifiers
  5. Add description, if required. 
  6. Select devices from the list or add new ones to allow their use. Further access restrictions will be applied to users or groups to allow them to open indicated device/s. 
  7. If necessary, specify the access point the is allowed to use.
  8. Select the number of locks (if 2 locks are connected) that are allowed to open by users: the first, the second or all
  9. If necessary, select a schedule from the list or add a new one to indicate restriction functioning time. 
  10. Click the Save button in the low left corner after entering all required data.

How to add an identifier

  1. Go to the Identifiers tab in the Access management section.
  2. Click plus icon in the left low corner.
  3. Enter the identifier name.
  4. Select the user of this ID. 
  5. Select the identifier type (pay attention to a device characteristics) and enter its value:
    • card: EM-Marin or Mifare card. In the Identifier field, you must enter a card number in decimal format, without commas. Usually, the number is printed on the card in decimal or hexadecimal format. You can use this link to convert a value from one to another system; 
    • UKEY allows using smartphones as identifiers (BAS-IP UKEY app is required). You must enter the identifier number in the Identifier field; 
    • access code that must be entered on the panel keypad to open lock/s. In the Identifier field, you must indicate a numeric code that will be used to open a lock;
    • face ID allows opening the lock by scanning visitors faces. When adding this identifier type, you must upload a user photo with a well-lit face and real face proportions in .jpeg format;
    • the automatically generated QR code. Enable the Download QR code option and after saving the identifier, it will be saved to the computer. Then it must be uploaded to a mobile device for further use;
    • license plates can be added and used to open lock/s. In the Identifier field, you enter the plate number. For this identifier to work, you need an Axis camera for plate scanning and installed AXIS License Plate Verifier software to send a number to the panel.
  6. If necessary, enable and set restriction period restrictions for identifier validity.
  7. If necessary, enable and set the maximum number of passes in the passes restrictions field. 
  8. Select from already added or create access restrictions. After clickingyou will be redirected to the corresponding tab where it is possible to create restrictions.

    Applying access restriction is obligatory. This parameter helps to connect groups, devices, and users. 

  9. Click the Save button in the left low corner when all required data will be entered. The identifier will automatically be sent to the devices indicated in access restrictions. You can check where ID is added in the Synchronization section.

How to notify residents of important information or survey them

A user with corresponding permissions can create an announcement or poll.

  1. Go to the Announces tab of the Communications section.
  2. Click plus icon in the left low corner.
  3. Enter the entry name that will be displayed in the Announces tab.
  4. Add a description if necessary.
  5. Select the announce type: info (just message) or poll (message with a possibility to select variants or type answer).
  6. Select in which way the announcement must be sent via e-mail or to devices
  7. Set the date of the announcement sending.
  8. Add recipients in the corresponding section.
  9. In the Content section enter data that will be displayed for recipients: 
    • the subject of the announcement;
    • message content;
    • if you select a poll type, add poll answers;
    • for poll type, enable the options of selecting some variants of answer (multi answers) or typing free answer (answer typed by user).    
  10.  Click the Save button in the left low corner when all required data will be entered.

How to create a virtual number

  1. Go to the Virtual numbers tab of the Telephony settings section.
  2. Click plus icon in the left low corner.
  3. The system will automatically generate a SIP number. Enter a name for the number.
  4. Create the password for the number.
  5. Tick the Active box to turn on the number operating. 

    To deactivate a number enable this box in the number settings.  

  6. Select the user (from previously added in the User tab) of the number.
  7. Select the device on which the number must be used. If a user will use the number on a mobile device, leave the field blank.
  8. If it is necessary, enable and forward settings for the number and set them manually or select a forward rule from previously created. 

    The following options are available:  

    • to forward calls immediately to all indicated in the call queue field/s numbers;
    • to forward calls to indicated in the call queue number/s if there is no answer from the main number;
    • to set the time (5-30 sec) after which the call will be forwarded if there is no answer;
    • add number/numbers (to which the call will be forwarded) to the call queue from the virtual number list; 
    • to set call duration by clicking;
    • to set days and time when the forward is valid by clicking ;
    • forward calls to indicated in the call queue field/s numbers if the primary number is busy or an error occurs;

  9. Click the Save button in the left low corner when all required data will be entered.

How to add a device to the Link server

  1. Go to the Devices tab of the Device management section.
  2. Click plus icon in the left low corner.
  3. Enter the device name.
  4. Select its type: panel, monitor, access controller.
  5. Select the device model.
  6. Indicate the device Serial number (check the Dashboard tab of the device web interface or device box).
  7. Select a group/subgroup where the device is installed.
  8. If necessary, set panels location geodata. This data is required for the Link app, when a visitor with a pass (added to Apple Wallet) approaches the available panel (with location), the pass will be automatically shown.
  9. Add a description, if necessary.
  10. Enable using a camera to identify license plates, if necessary. 
  11. Allow remote lock opening (from the device web interface, via API), if necessary. 

Enter network settings for server and panel interaction:

    • select the appropriate communication protocol: HTTP or MQTT (is recommended to use);
    • enter the device IP address and port;
    • enter login and password that are used to enter the device web interface;
    • indicate server interaction password (is created in the Management system section (Network tab) of the device web interface).

Also, the same network settings as for the server must be entered in the device web interface. The management system must be enabled for the device:

  1. Log in to the device web interface. By default, the username is admin, and the password is 123456.

  2. Go to the Network tab > Management system section.

  3. Select the necessary protocol: HTTP or MQTT (is recommended to use) in the Mode field.

  4. Enter all required data. 

  5. Submit settings.

 Detailed instructions are here.

13. Click the Save button in the left low corner when all required data will be entered.

How to configure an elevator controller

Before controller configuration, it must be added in the Device tab.  

  1. Open the Elevators tab of the Elevator management section.
  2. Click plus icon in the left low corner.
  3. Enter the elevator name.
  4. Select a group where it is placed.
  5. Tick send elevator controller settings on the device so that the settings data is transmitted to the controller.
  6. Select available mode: Up (an elevator moves only in the upward direction), Down (movement is only in the downward direction), Up and down (both directions are available), Access by identifier (movement only to those floors that are available for the used identifier).
  7. Select relay type: COM-NO/COM-NC.
  8. Set the time during which the relay will be switched.
  9. Set lift release time (during which relay will be closed/opened) for identifier and for API call.
  10. If necessary, enable the switching relay when turning on the device.
  11. You can see the number of available and used relays. For Up and down mode only 8 relays are available, for other modes 16 can be used.
  12. Create a list of floors and corresponding relays for a unit.
  13. To add a floor click plus icon.
  14. Enter Floor No. and Relay No. that connected to this floor at the controller.
  15. Indicate whether the floor is public or not. Users will always have access to the public floor despite their identifier settings.
  16. Select necessary apartments located on the floor (data is automatically taken from the Groups tab).
  17. Click Confirm to add the floor to the list.
  18. Click Confirm to add the controller when you enter all necessary data.
  19. Click the Save button in the left low corner.

  20. Open the Device settings tab of the Device management tab and find the controller.
  21. Check the correctness of settings (if they are the same as entered in the Elevators tab).
  22. Enable send on device feature to transmit entered settings to the controller.
  23. Save changes.

How to create access restriction for an elevator

  1. Go to the Access restriction tab of the Elevator management section. 
  2. Click plus icon in the left low corner.
  3. Enter the restriction name.
  4. Add description, if required. 
  5. Select user/s from the list to whom this restriction will be applied.
  6. Select the elevator that the selected users can use. 
  7. Specify floor/s to which user/s will have access. 
  8. Click the Save button in the low left corner after entering all required data.